Get in Touch With Us
Got a question about how sweepstakes casinos work, spotted something that needs updating, or want to tell us about your own experience with one of the platforms we cover? This page explains how to reach the Sweepstakes Casino team and what happens once your message lands in our inbox.
How to Reach Us
Email is the best way to contact us. We read every message that comes in and try to respond within two working days. You can write to us at [email protected].
A short note on what your message is about helps us route it to the right person faster — whether that's a general question, a correction, or something else entirely.
What You Can Get in Touch About
- General questions about sweepstakes casinos — how the Gold Coins and Sweepstakes Coins model works, how redemption thresholds typically function, or anything else on the site that could use more explanation.
- Corrections and accuracy checks — operators change their welcome offers, eligible states, and terms fairly often. If something we've published looks out of date, we want to know so we can review it.
- Feedback on our coverage — if there's a platform you'd like us to look at, or a comparison you think is missing, tell us.
- State availability queries — since eligibility for sweepstakes casinos varies by state and can change, readers sometimes write in to ask whether a platform still serves their state. We can point you toward how to check this yourself with the operator, though we can't give legal advice on your specific situation.
- Partnership or editorial enquiries — if you represent an operator or a related business and want to discuss working with us, introduce yourself and explain what you have in mind.
- Responsible play concerns — if you or someone you know is struggling with gaming habits, mention this in your message and we'll point you toward appropriate resources.
What to Include for a Faster Response
A few details make it much easier for us to help quickly:
- The name of the platform you're asking about, if relevant (for example, one of the operators listed on our site).
- Whether your question relates to sign-up, gameplay, redemption, or something else.
- Your state, if the question is about eligibility or availability — this changes case by case and we can't assume it.
- Any relevant screenshots or links, if you're flagging outdated or incorrect information.
We are not able to access individual player accounts, process redemptions, or resolve billing disputes on an operator's behalf. For anything account-specific — verification issues, withdrawal delays, or bonus terms — the operator's own support team is the right place to start, since they hold your account details and can act on them directly.
What Happens After You Email Us
A real person reads and replies to every message — we don't rely on automated responses to stand in for an answer. Our usual target is two working days, though it can run a little longer during busier periods. If your query needs more digging, we'll let you know rather than leave you waiting.
A Note on Our Editorial Approach
We aim to keep our reviews and comparisons, including our roundup of trusted non-GamStop casinos in the UK, honest and current. Reader input is part of how we do that. If an operator's terms have shifted, a welcome offer has changed, or a state's availability has been updated, hearing from readers helps us catch it sooner.
Thanks for taking the time to read this far — we look forward to hearing what's on your mind.